Hello, I acquired a Microsoft 3600 bluetooth mouse and never managed to get it working properly on Linux. I'm seeking for help everywhere, anything will be useful since I have no idea about what more to do. The mouse is of that type that connects to the computer's bluetooth, it does not have a dongle to plug in the USB.
The mouse kinda works, the problem is that if I stop moving it for like 2 or 3 seconds it "sleeps" and the next time I move it will delay about 2 or 3 seconds to start moving my cursor. Since it is a really short time interval to get the mouse "sleeping", this makes the device completely unusable, I just can't stop moving the mouse for typing or anything.
I tested the mouse in Android and Windows and it worked absolutely fine in those OSs, but on Linux (not just Manjaro) I get those problems.
journalctl, I get those messages when the mouse is "sleeping" and I attempt to move it:
jul 03 19:41:46 nathan kernel: usb 1-6: new high-speed USB device number 24 using xhci_hcd jul 03 19:41:46 nathan kernel: usb 1-6: Device not responding to setup address. jul 03 19:41:47 nathan kernel: usb 1-6: Device not responding to setup address. jul 03 19:41:47 nathan kernel: usb 1-6: device not accepting address 24, error -71 jul 03 19:41:47 nathan kernel: usb usb1-port6: unable to enumerate USB device
I already tried (searching in half of the web, obviously) creating a udev rule to prevent the USB device of sleeping, and also found an answer in other forums telling to edit the bluetooth sleep timeout in a file at
/etc/bluetooth/input.cfg. My system does not have that file (it has
/etc/bluetooth/main.cfg, but not
input.cfg), but I manually created it in the hope of get something working. Failed completely. Somebody also told me to use the
blueman package instead to connect the mouse to the computer, I tried this but didn't solved the problem.
And I also noticed something weirdo: If I keep my USB gaming mouse plugged in the USB connections, this problem with the bluetooth mouse just does not happen, everything works as a charm. However when I plug off the USB mouse the problem starts occurring again.
My current environment is Manjaro with the kernel 5.7.0, I'm running KDE, and, since I suspect this might be a power supply issue, my laptop is a model sold in Brazil by Samsung (
NP350XAA-XD2BR is the model code)
I reproduced with the kernels 5.4, 5.5, 5.6 and 5.7 in Manjaro and OpenSuse, they both presented the same issue.
Thank you all in advance, hope someone can help me with this. I paid a relatively good money for this mouse, just wanna use it