Cannot use keyboard ( after upgrade) [closed]

[biddie]

After the latest upgrade, I get times when the keyboard does not respond after booting. I have to turn it down and restart, sometimes twice, before it works again. I can log in with my password but that is all. If I only reboot, it still does not work. Annoying. Any idea what hass gone wrong? thanks

[Fabby]

Welcome back! Long time no see!

Could you explain what you mean by "turn it down and restart":

• unplug and replug the keyboard?
• lightly press the shutdown button on your computer (<1 second)
• reboot with the mouse
• Reboot with REISUB?
• Something else?

Could you explain what you mean by "I can log in with my password but that is all":

• Your keyboard works on the login screen but not in the application screen
• You can login to the TTY but not the graphics screen?
• Something else entirely?

And as you didn't fill in your profile last time except that you're running on KDE, please read this again as well as we need some more information:

How to provide good information in your posts

When asking questions in the forum, it would be most helpful to all members if you provide some basic information. When you provide info from the terminal, usually from your logs, you have to format it so the content is easy to read. First copy and paste your text/terminal/code into the post Then select the text/code and click the post edit toolbar button </> . Another handy way is to use 3 backticks ` at the start and 3 more at the end of the text like this: ``` Paste text or code here …

[biddie]

My keyboard works on the log in screen but not in the applicaation screen. The mouse responds but not the keyboard.
Running 18.1.0 with all updates -KDE

[biddie]

I will add that I have been using only Manjaro ( no Windows at all) on this machine since 2017 and this is the first time I encounter this problem. Won't help much I am afraid.

[Fabby]

Reading this and posting more information will help though:

How to provide good information in your posts

When asking questions in the forum, it would be most helpful to all members if you provide some basic information. When you provide info from the terminal, usually from your logs, you have to format it so the content is easy to read. First copy and paste your text/terminal/code into the post Then select the text/code and click the post edit toolbar button </> . Another handy way is to use 3 backticks ` at the start and 3 more at the end of the text like this: ``` Paste text or code here …

[biddie]

Thank you but how do I get my text/terminal/code? I am just a user, sorry

[Porbeagle]

Have you tried with another keyboard?

Recently I thought my main computer broke down, because of what appeared to be to be freezes and an unresponsive computer. It only worked every tenth reboot or so, and only for a while.

Spent two weeks debugging, and then and 700 euros on new parts. But the problem persisted. Turned out it was the friggin' mouse. The actual damn mouse, who woulda thunk? Got me a spankin' new computer, though.

[biddie]

it's a laptop! and it only started after the latest upgrade.

[Porbeagle]

Ah!
If you post the model, maybe someone else have the same one.

[biddie]

It's a Clevo with a 4xIntel Core i3 -4000

but it comes and goes. Each time I boot, I never know if the keyboard will respond or not. Nebver had this trouble before

[Porbeagle]

Until you get some qualified help, I'd try booting into live usb's from other distros, just to see if it is Manjaro related. And then different kernels with Manjaro.

[biddie]

Thank you. In fact, since it seems to happen mainly if I reboot, I turn it off and restart....but occasionally even that sticks. Perhaps the next upgrade will fix it.

[mdoverl]

Unfortunately, you haven't gotten much help from anyone because you haven't read this. It will help you greatly, and us, in determining what is wrong. We cannot assist you if you do not assist yourself. The link below is even expandable, you don't even have to leave this page to read it. I would suggest paying attention to the section that says First no matter what the problem.

How to provide good information in your posts

When asking questions in the forum, it would be most helpful to all members if you provide some basic information. When you provide info from the terminal, usually from your logs, you have to format it so the content is easy to read. First copy and paste your text/terminal/code into the post Then select the text/code and click the post edit toolbar button </> . Another handy way is to use 3 backticks ` at the start and 3 more at the end of the text like this: ``` Paste text or code here …

[biddie]

Thank you:
st
System: Kernel: 5.4.10-rt5-MANJARO x86_64 bits: 64 compiler: gcc v: 9.2.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.4-rt-x86_64 root=UUID=397b93e9-b614-4965-9d77-cec1e1402088 rw quiet
resume=UUID=354f40fc-1a01-4f35-9691-6d31b7f8985c
Desktop: KDE Plasma 5.17.5 tk: Qt 5.14.0 wm: kwin_x11 dm: SDDM Distro: Manjaro Linux
Machine: Type: Laptop System: Notebook product: W54_55SU1,SUW v: N/A serial: Chassis: type: 9 serial:
Mobo: Notebook model: W54_55SU1,SUW serial: BIOS: American Megatrends v: 4.6.5 date: 09/07/2015
Battery: ID-1: BAT0 charge: 47.5 Wh condition: 47.5/62.2 Wh (76%) volts: 12.8/11.1 model: Notebook BAT type: Li-ion
serial: status: Full
CPU: Topology: Dual Core model: Intel Core i3-4000M bits: 64 type: MT MCP arch: Haswell family: 6 model-id: 3C (60)
stepping: 3 microcode: 27 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19161
Speed: 879 MHz min/max: 800/2400 MHz Core speeds (MHz): 1: 798 2: 798 3: 798 4: 798
Vulnerabilities: Type: itlb_multihit status: KVM: Split huge pages
Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, IBRS_FW, STIBP: conditional, RSB filling
Type: tsx_async_abort status: Not affected
Graphics: Device-1: Intel 4th Gen Core Processor Integrated Graphics vendor: CLEVO/KAPOK driver: i915 v: kernel
bus ID: 00:02.0 chip ID: 8086:0416
Display: x11 server: X.Org 1.20.7 driver: intel unloaded: modesetting alternate: fbdev,vesa compositor: kwin_x11
resolution: 1366x768~60Hz
OpenGL: renderer: Mesa DRI Intel Haswell Mobile v: 4.5 Mesa 19.3.2 compat-v: 3.0 direct render: Yes
Audio: Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel
bus ID: 00:03.0 chip ID: 8086:0c0c
Device-2: Intel 8 Series/C220 Series High Definition Audio vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel
bus ID: 00:1b.0 chip ID: 8086:8c20
Sound Server: ALSA v: k5.4.10-rt5-MANJARO
Network: Device-1: Intel Wireless 7260 driver: iwlwifi v: kernel port: f040 bus ID: 02:00.0 chip ID: 8086:08b1
IF: wlp2s0 state: up mac:
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: CLEVO/KAPOK driver: r8168 v: 8.047.02-NAPI
port: e000 bus ID: 03:00.1 chip ID: 10ec:8168
IF: enp3s0f1 state: down mac:
Drives: Local Storage: total: 465.76 GiB used: 35.16 GiB (7.5%)
ID-1: /dev/sda vendor: Seagate model: ST500LM021-1KJ152 size: 465.76 GiB block size: physical: 4096 B
logical: 512 B speed: 6.0 Gb/s rotation: 7200 rpm serial: rev: SDM1 scheme: MBR
Partition: ID-1: / raw size: 30.21 GiB size: 29.61 GiB (98.01%) used: 25.48 GiB (86.0%) fs: ext4 dev: /dev/sda1
ID-2: /home raw size: 427.73 GiB size: 420.02 GiB (98.20%) used: 8.30 GiB (2.0%) fs: ext4 dev: /dev/sda3
ID-3: swap-1 size: 7.81 GiB used: 1.39 GiB (17.8%) fs: swap swappiness: 60 (default) cache pressure: 100 (default)
dev: /dev/sda2
Sensors: System Temperatures: cpu: 50.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info: Processes: 219 Uptime: 15h 04m Memory: 3.76 GiB used: 3.08 GiB (81.9%) Init: systemd v: 242 Compilers: gcc: 9.2.0
Shell: bash v: 5.0.11 running in: yakuake inxi: 3.0.37

[mdoverl]

Please put ``` at the beginning and ending of your output so it is easier for us to read. Like below;

Summary

parameters: BOOT_IMAGE=/boot/vmlinuz-5.4-rt-x86_64 root=UUID=397b93e9-b614-4965-9d77-cec1e1402088 rw quiet
resume=UUID=354f40fc-1a01-4f35-9691-6d31b7f8985c
Desktop: KDE Plasma 5.17.5 tk: Qt 5.14.0 wm: kwin_x11 dm: SDDM Distro: Manjaro Linux
Machine: Type: Laptop System: Notebook product: W54_55SU1,SUW v: N/A serial: Chassis: type: 9 serial:
Mobo: Notebook model: W54_55SU1,SUW serial: BIOS: American Megatrends v: 4.6.5 date: 09/07/2015
Battery: ID-1: BAT0 charge: 47.5 Wh condition: 47.5/62.2 Wh (76%) volts: 12.8/11.1 model: Notebook BAT type: Li-ion
serial: status: Full
CPU: Topology: Dual Core model: Intel Core i3-4000M bits: 64 type: MT MCP arch: Haswell family: 6 model-id: 3C (60)
stepping: 3 microcode: 27 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19161
Speed: 879 MHz min/max: 800/2400 MHz Core speeds (MHz): 1: 798 2: 798 3: 798 4: 798
Vulnerabilities: Type: itlb_multihit status: KVM: Split huge pages
Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, IBRS_FW, STIBP: conditional, RSB filling
Type: tsx_async_abort status: Not affected
Graphics: Device-1: Intel 4th Gen Core Processor Integrated Graphics vendor: CLEVO/KAPOK driver: i915 v: kernel
bus ID: 00:02.0 chip ID: 8086:0416
Display: x11 server: [X.Org](http://x.org/) 1.20.7 driver: intel unloaded: modesetting alternate: fbdev,vesa compositor: kwin_x11
resolution: 1366x768~60Hz
OpenGL: renderer: Mesa DRI Intel Haswell Mobile v: 4.5 Mesa 19.3.2 compat-v: 3.0 direct render: Yes
Audio: Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel
bus ID: 00:03.0 chip ID: 8086:0c0c
Device-2: Intel 8 Series/C220 Series High Definition Audio vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel
bus ID: 00:1b.0 chip ID: 8086:8c20
Sound Server: ALSA v: k5.4.10-rt5-MANJARO
Network: Device-1: Intel Wireless 7260 driver: iwlwifi v: kernel port: f040 bus ID: 02:00.0 chip ID: 8086:08b1
IF: wlp2s0 state: up mac:
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: CLEVO/KAPOK driver: r8168 v: 8.047.02-NAPI
port: e000 bus ID: 03:00.1 chip ID: 10ec:8168
IF: enp3s0f1 state: down mac:
Drives: Local Storage: total: 465.76 GiB used: 35.16 GiB (7.5%)
ID-1: /dev/sda vendor: Seagate model: ST500LM021-1KJ152 size: 465.76 GiB block size: physical: 4096 B
logical: 512 B speed: 6.0 Gb/s rotation: 7200 rpm serial: rev: SDM1 scheme: MBR
Partition: ID-1: / raw size: 30.21 GiB size: 29.61 GiB (98.01%) used: 25.48 GiB (86.0%) fs: ext4 dev: /dev/sda1
ID-2: /home raw size: 427.73 GiB size: 420.02 GiB (98.20%) used: 8.30 GiB (2.0%) fs: ext4 dev: /dev/sda3
ID-3: swap-1 size: 7.81 GiB used: 1.39 GiB (17.8%) fs: swap swappiness: 60 (default) cache pressure: 100 (default)
dev: /dev/sda2
Sensors: System Temperatures: cpu: 50.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info: Processes: 219 Uptime: 15h 04m Memory: 3.76 GiB used: 3.08 GiB (81.9%) Init: systemd v: 242 Compilers: gcc: 9.2.0
Shell: bash v: 5.0.11 running in: yakuake inxi: 3.0.37```

[Fabby]

Thank you! Much better! Next time; please enclose the output of the inxi command in-between opening and closing ``` as per this:

How to provide good information in your posts

When asking questions in the forum, it would be most helpful to all members if you provide some basic information. When you provide info from the terminal, usually from your logs, you have to format it so the content is easy to read. First copy and paste your text/terminal/code into the post Then select the text/code and click the post edit toolbar button </> . Another handy way is to use 3 backticks ` at the start and 3 more at the end of the text like this: ``` Paste text or code here …

Onto the important stuff:

1. upgrade the kernel as you're on 5.4.10 follow the instructions here

   to update the kernel to both 5.5 and 4.19

2. test both of those

3. see if the problem goes away...

We thank you for your cooperation...

[biddie]

           parameters: BOOT_IMAGE=/boot/vmlinuz-5.4-rt-x86_64 root=UUID=397b93e9-b614-4965-9d77-cec1e1402088 rw quiet 
           resume=UUID=354f40fc-1a01-4f35-9691-6d31b7f8985c 
           Desktop: KDE Plasma 5.17.5 tk: Qt 5.14.0 wm: kwin_x11 dm: SDDM Distro: Manjaro Linux 
Machine:   Type: Laptop System: Notebook product: W54_55SU1,SUW v: N/A serial: <filter> Chassis: type: 9 serial: <filter> 
           Mobo: Notebook model: W54_55SU1,SUW serial: <filter> BIOS: American Megatrends v: 4.6.5 date: 09/07/2015 
Battery:   ID-1: BAT0 charge: 47.5 Wh condition: 47.5/62.2 Wh (76%) volts: 12.8/11.1 model: Notebook BAT type: Li-ion 
           serial: <filter> status: Full 
CPU:       Topology: Dual Core model: Intel Core i3-4000M bits: 64 type: MT MCP arch: Haswell family: 6 model-id: 3C (60) 
           stepping: 3 microcode: 27 L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19161 
           Speed: 879 MHz min/max: 800/2400 MHz Core speeds (MHz): 1: 798 2: 798 3: 798 4: 798 
           Vulnerabilities: Type: itlb_multihit status: KVM: Split huge pages 
           Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable 
           Type: mds mitigation: Clear CPU buffers; SMT vulnerable 
           Type: meltdown mitigation: PTI 
           Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, IBRS_FW, STIBP: conditional, RSB filling 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel 4th Gen Core Processor Integrated Graphics vendor: CLEVO/KAPOK driver: i915 v: kernel 
           bus ID: 00:02.0 chip ID: 8086:0416 
           Display: x11 server: X.Org 1.20.7 driver: intel unloaded: modesetting alternate: fbdev,vesa compositor: kwin_x11 
           resolution: 1366x768~60Hz 
           OpenGL: renderer: Mesa DRI Intel Haswell Mobile v: 4.5 Mesa 19.3.2 compat-v: 3.0 direct render: Yes 
Audio:     Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel 
           bus ID: 00:03.0 chip ID: 8086:0c0c 
           Device-2: Intel 8 Series/C220 Series High Definition Audio vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel 
           bus ID: 00:1b.0 chip ID: 8086:8c20 
           Sound Server: ALSA v: k5.4.10-rt5-MANJARO 
Network:   Device-1: Intel Wireless 7260 driver: iwlwifi v: kernel port: f040 bus ID: 02:00.0 chip ID: 8086:08b1 
           IF: wlp2s0 state: up mac: <filter> 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: CLEVO/KAPOK driver: r8168 v: 8.047.02-NAPI 
           port: e000 bus ID: 03:00.1 chip ID: 10ec:8168 
           IF: enp3s0f1 state: down mac: <filter> 
Drives:    Local Storage: total: 465.76 GiB used: 35.16 GiB (7.5%) 
           ID-1: /dev/sda vendor: Seagate model: ST500LM021-1KJ152 size: 465.76 GiB block size: physical: 4096 B 
           logical: 512 B speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> rev: SDM1 scheme: MBR 
Partition: ID-1: / raw size: 30.21 GiB size: 29.61 GiB (98.01%) used: 25.48 GiB (86.0%) fs: ext4 dev: /dev/sda1 
           ID-2: /home raw size: 427.73 GiB size: 420.02 GiB (98.20%) used: 8.30 GiB (2.0%) fs: ext4 dev: /dev/sda3 
           ID-3: swap-1 size: 7.81 GiB used: 1.39 GiB (17.8%) fs: swap swappiness: 60 (default) cache pressure: 100 (default) 
           dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 50.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 219 Uptime: 15h 04m Memory: 3.76 GiB used: 3.08 GiB (81.9%) Init: systemd v: 242 Compilers: gcc: 9.2.0 
           Shell: bash v: 5.0.11 running in: yakuake inxi: 3.0.37 
[ms@ms-pc ~]$    ```

[mdoverl]

Perfect. Can you run dmesg | grep usb in the terminal next, post the results with ``` before and after just like your last post.

[biddie]

dmesg: read kernel buffer failed: Operation not permitted

[mdoverl]

That's my bad, I forgot sudo, so add that sudo dmesg | grep usb and run, post results.