Freezing entire system on click! Manjaro 18.1.0 [openbox] Dell G5 5587

Hi guys, please tell me what could be the problem, where to dig? My system freezing on click start button - watching here https://www.youtube.com/watch?v=dXj-4I19JhA&t=72s


A new laptop: Dell G5 5587 Red (G515-7305)
CPU: Core i5-8300H
RAM: 8G
WiFi: Intel 9560NGW
SSD: Kingston A400
Display: 15,6"FHD AG IPS
GPU_0: Intel® UHD 630
GPU_1: Nvidia GTX1050 4Gb


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With start button - I assume you refer to the Manjaro icon in the top bar.

Open a terminal Altt and run that menu manually.

jgmenu_run

This will - maybe - provide you with a direction. (Do not post screenshots but terminal text)

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Thanks for the answer! I wrote in the terminal as you said:

~ >>> jgmenu_run
warn: found old lockfile; lockfile removed
|

...and just it, my system is entire freeze again

try this

pkill jgmenu

rm -f ~/.jgmenu-lockfile
rm -rf ~/.cache/jgmenu

jgmenu_run
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While writing and executing commands in turn, the system freezes randomly(just a little - 4-6 sec), but after executing the jgmenu_run command my system is entire freeze again

~ >>> pkill jgmenu
~ >>> rm -f ~/.jgmenu-lockfile
~ >>> rm -rf ~/.cache/jgmenu
~ >>> jgmenu_run
|

....entire freeze

PS: I thought maybe this is a problem in the CPU, but Windows 10 works perfectly...

This is not normal behavior. JGmenu is/can be a little slow on first run but I have never seen freeze.

I think there is an error in your filesystem hitting explicitly the jgmenu script or another - to me unknown cause.

Could you please try booting a live ISO and test if the issue can be replicated?

If you cannot replicate it then boot back into your system and reinstall the package jgmenu.

Verify the file in ~/.config/jgmenu is not corrupted. (Copy the original file from /etc/skel/.config/jgmenu)

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  1. Now I will try to boot from live ISO and do the test by clicking on jgmenu... now i'm in live ISO, jgmenu works fine, the system does not freeze.
  2. Now I'm trying to reinstall the system... now the system is reinstalled, very strange, the same problem, after clicking jgmenu the system is entire freeze, after executing the jgmenu_run command the system also is entire freeze again... I'm confused о_О

All the same, it seems to me that the problem is hiding in the drivers, maybe the GPU or CPU, maybe try to boot into safe mode?

I suspect you are right - it could be a driver issue - do you have Intel Graphics as well?

Which drivers did you choose when testing the menu - booting the ISO?

I am not good at troubleshooting driver issues.

More info on your system would be nice.

inxi -Fxxxc0
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Yes, the laptop has an Intel® UHD 630 GPU.

When I loaded from Live ISO, the default drivers were loaded, I did not select them.

Here is the output from the console in live ISO mode, because in normal mode of the loaded system from the SSD, the inxi -Fxxxc0 command freezes:

~ >>> inxi -Fxxxc0                                                              
System:
  Host: manjaro-openbox Kernel: 5.2.11-1-MANJARO x86_64 bits: 64 
  compiler: gcc v: 9.1.0 Desktop: Openbox 3.6.1 info: polybar, tint2 
  dm: LightDM 1.30.0 Distro: Manjaro Linux 
Machine:
  Type: Laptop System: Dell product: G5 5587 v: N/A serial: <root required> 
  Chassis: type: 10 serial: <root required> 
  Mobo: Dell model: 032G38 v: A00 serial: <root required> UEFI: Dell 
  v: 1.11.1 date: 07/15/2019 
Battery:
  ID-1: BAT0 charge: 44.4 Wh condition: 48.3/56.0 Wh (86%) volts: 16.6/15.2 
  model: BYD DELL 7FHHV8A type: Li-ion serial: 72 status: Discharging 
CPU:
  Topology: Quad Core model: Intel Core i5-8300H bits: 64 type: MT MCP 
  arch: Kaby Lake rev: A L2 cache: 8192 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 36872 
  Speed: 911 MHz min/max: 800/4000 MHz Core speeds (MHz): 1: 912 2: 957 
  3: 930 4: 907 5: 925 6: 993 7: 945 8: 953 
Graphics:
  Device-1: Intel UHD Graphics 630 vendor: Dell driver: i915 v: kernel 
  bus ID: 00:02.0 chip ID: 8086:3e9b 
  Device-2: NVIDIA GP107M [GeForce GTX 1050 Mobile] driver: nouveau v: kernel 
  bus ID: 01:00.0 chip ID: 10de:1c8d 
  Display: x11 server: X.Org 1.20.5 driver: intel,nouveau 
  unloaded: modesetting alternate: fbdev,nv,vesa compositor: compton 
  resolution: 1920x1080~60Hz 
  OpenGL: renderer: Mesa DRI Intel UHD Graphics 630 (Coffeelake 3x8 GT2) 
  v: 4.5 Mesa 19.1.5 compat-v: 3.0 direct render: Yes 
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Dell driver: snd_hda_intel 
  v: kernel bus ID: 00:1f.3 chip ID: 8086:a348 
  Sound Server: ALSA v: k5.2.11-1-MANJARO 
Network:
  Device-1: Intel Wireless-AC 9560 [Jefferson Peak] driver: iwlwifi v: kernel 
  port: 5000 bus ID: 00:14.3 chip ID: 8086:a370 
  IF: wlp0s20f3 state: down mac: a2:36:0c:bc:37:45 
  Device-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet vendor: Dell 
  driver: alx v: kernel port: 3000 bus ID: 3b:00.0 chip ID: 1969:e0a1 
  IF: enp59s0 state: down mac: 3c:2c:30:ca:ac:57 
Drives:
  Local Storage: total: 475.77 GiB used: 40.6 MiB (0.0%) 
  ID-1: /dev/sda vendor: Kingston model: SA400S37480G size: 447.13 GiB 
  speed: 6.0 Gb/s serial: 50026B72823CD8CC rev: B1C2 temp: 31 C scheme: GPT 
  ID-2: /dev/sdb type: USB vendor: SanDisk model: Ultra Fit size: 28.64 GiB 
  serial: 4C530001030530119183 rev: 1.00 scheme: MBR 
Partition:
  ID-1: / size: 17.52 GiB used: 40.6 MiB (0.2%) fs: overlay source: ERR-102 
Sensors:
  System Temperatures: cpu: 42.0 C mobo: N/A gpu: nouveau temp: 39 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 200 Uptime: 1m Memory: 23.36 GiB used: 562.8 MiB (2.4%) 
  Init: systemd v: 242 Compilers: gcc: 9.1.0 Shell: zsh v: 5.7.1 
  running in: termite inxi: 3.0.36

So if you run it straight from the ISO there is no problem.

I would be interesting to see the content of /var/log/mhwd.log when running from the ISO. Boot the iso and install the package

sudo pacman -Syy && sudo pacman -S `pastebinit`

Then run the command and add the link to post.

pastebinit /var/log/mhwd.log

As I only uploaded the full ISO today - less than an hour ago - you must be using the minimal ISO - but that should make no difference in terms of drivers and certainly not jgmenu.

I recall you mentioned lag in typing in a terminal - that is unusual as well - I suspect there is a hardware part bugging us.

Even that obvious - I am at loss when it comes to trouble shooting dual graphics. Mostly because I only have one system with dual graphics and it is giving me no issues (ThinkPad T550).

I lean heavily to the graphics drivers installed by mhwd.

1 Like
  1. Yes, Live ISO works fine, and as you said - the first run jgmenu is little slow, but it is ok, and then works perfect, by the way its vary cool:)

  2. Here is the output from your commands:

manjaro@manjaro-openbox Linux 5.2.11-1-MANJARO x86_64 18.1.0 Juhraya
~ >>> sudo pacman -Syy && sudo pacman -S 'pastebinit'                                                                
:: Synchronizing package databases...
 core                                         148.9 KiB   532K/s 00:00 [########################################] 100%
 extra                                       1872.5 KiB   785K/s 00:02 [########################################] 100%
 community                                      5.3 MiB   844K/s 00:06 [########################################] 100%
 multilib                                     183.6 KiB   966K/s 00:00 [########################################] 100%
warning: pastebinit-1.5-2 is up to date -- reinstalling
resolving dependencies...
looking for conflicting packages...

Packages (1) pastebinit-1.5-2

Total Download Size:   0.04 MiB
Total Installed Size:  0.15 MiB
Net Upgrade Size:      0.00 MiB

:: Proceed with installation? [Y/n] 
:: Retrieving packages...
 pastebinit-1.5-2-any                          39.3 KiB   452K/s 00:00 [########################################] 100%
(1/1) checking keys in keyring                                         [########################################] 100%
(1/1) checking package integrity                                       [########################################] 100%
(1/1) loading package files                                            [########################################] 100%
(1/1) checking for file conflicts                                      [########################################] 100%
(1/1) checking available disk space                                    [########################################] 100%
:: Processing package changes...
(1/1) reinstalling pastebinit                                          [########################################] 100%
:: Running post-transaction hooks...
(1/1) Arming ConditionNeedsUpdate...
~ >>> pastebinit /var/log/mhwd.log                                                                                          
/usr/sbin/pastebinit:42: DeprecationWarning: dist() and linux_distribution() functions are deprecated in Python 3.5
  release = platform.linux_distribution()[0].lower()
Unable to read from: /var/log/mhwd.log
~ >>>
  1. Yes, typing in the console(system from SSD) sometimes slows down for a few seconds and then comes to life, and after executing some commands the system freezes completely, I also tend to the hardware problem of driver compatibility

I see - I did not remember the file name correct.

Running live ISO

pastebinit /var/log/mhwd-live.log
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(Live ISO)
Here is the output of the pastebinit /var/log/mhwd-live.log command:

~ >>> pastebinit /var/log/mhwd-live.log                                                                                  [1]
/usr/sbin/pastebinit:42: DeprecationWarning: dist() and linux_distribution() functions are deprecated in Python 3.5
  release = platform.linux_distribution()[0].lower()
/usr/sbin/pastebinit:413: DeprecationWarning: pasteURLopener style of invoking requests is deprecated. Use newer urlopen functions/methods
  url_opener = pasteURLopener()
https://pastebin.com/njnAx0nG

From the log it looks like you are using only intel drivers when running from the ISO.

Boot to the installed system - open a terminal Altt and run mhwd

sudo mhwd --auto pci nonfree 0300

Reboot and see if it makes any change - I can't think of what to do to help you troubleshoot this. And I have an appointment with my wife - 35 year anniversary.

2 Likes

im guessing you installed with the free drivers because nonfree would not boot?

it's common for nouveau to cause lockup issues, it's usually with commands like lspci, mhwd, inxi -G, or anything that calls the nvidia gpu but it could also be the problem for your freezing

happy anniversary, and yeah dont upset the wife.

1 Like

I tried this ( sudo mhwd --auto pci nonfree 0300 ) command in the installed system before contacting the forum, the command freezes system completely.

Well - no need to repeat that :slight_smile:

When I installed the system, I did not select anything, all installation settings from the Live ISO were by default

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