Strange issue: video and audio files do not play but everything else works fine

[tiotrom]

I do not know how to deal with this issue, but basically sometimes when I lock my laptop then unlock it, no video or audio files will play. Youtube or files from my hard drive, none plays. I think it's an issue with Xorg because for one I see it taking some CPU constantly almost like it does something all the time, and second if I kill it (that logs me out) it works.

How to debug this properly? And is anyone else experiencing this?

I am using Manjaro Gnome with Nvidia (PRIME) 390xx

[d7rk]

How about providing the whole inxi stuff?
You sure seem to have lots of issues.

Provide details when seeking assistance

Often times, relevant details are left out when seeking assistance. o graphic card details with graphic issues o DE (kde, cimmanon...) when issue could be DE specific o and so on. Most problematic are when the system has been modified, such as o installing aur packages replacing standard manjaro packages o installing grub-repair or grub-customizer o separate /usr or /var partitions o modifying system itself, like 40_custom_my o using gpt partitioning on bios-legacy boots If unsure if t…

How to ask for info with inxi from users during support

What info do you need from inxi? You can always ask for a Full inxi report (-Fxxxz) getting a lot of useless (most of the times) and cluttering the really useful data from a user, during a support request. Or you can ask for what it may be useful, if you are confident about the issue relevant factors. You may even ask for a second inxi report, after new information points somewhere else. Anyways, here is a list of the fine-grained options for inxi to get specific information. In order to hav…

[tiotrom]

[tio@tio-pc ~]$ inxi -Fxxxz
System:
  Host: tio-pc Kernel: 4.19.1-1-MANJARO x86_64 bits: 64 compiler: gcc 
  v: 8.2.1 Desktop: Gnome 3.30.1 wm: gnome-shell dm: GDM 3.30.2 
  Distro: Manjaro Linux 
Machine:
  Type: Laptop System: ASUSTeK product: GL753VD v: 1.0 serial: <filter> 
  Mobo: ASUSTeK model: GL753VD v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: GL753VD.307 date: 04/16/2018 
Battery:
  ID-1: BAT0 charge: 39.7 Wh condition: 41.3/48.2 Wh (86%) volts: 16.3/14.4 
  model: Simplo SDI ICR18650 type: Li-ion serial: <filter> status: Unknown 
  cycles: 33 
CPU:
  Topology: Quad Core model: Intel Core i7-7700HQ bits: 64 type: MT MCP 
  arch: Kaby Lake rev: 9 L2 cache: 6144 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 44944 
  Speed: 800 MHz min/max: 800/3800 MHz Core speeds (MHz): 1: 800 2: 800 
  3: 800 4: 800 5: 800 6: 800 7: 800 8: 800 
Graphics:
  Device-1: Intel vendor: ASUSTeK driver: i915 v: kernel bus ID: 00:02.0 
  chip ID: 8086:591b 
  Device-2: NVIDIA GP107M [GeForce GTX 1050 Mobile] vendor: ASUSTeK 
  driver: nvidia v: 390.87 bus ID: 01:00.0 chip ID: 10de:1c8d 
  Display: x11 server: X.org 1.20.3 driver: nvidia compositor: gnome-shell 
  resolution: <xdpyinfo missing> 
  OpenGL: renderer: GeForce GTX 1050/PCIe/SSE2 v: 4.6.0 NVIDIA 390.87 
  direct render: Yes 
Audio:
  Device-1: Intel CM238 HD Audio vendor: ASUSTeK driver: snd_hda_intel 
  v: kernel bus ID: 00:1f.3 chip ID: 8086:a171 
  Sound Server: ALSA v: k4.19.1-1-MANJARO 
Network:
  Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel port: e000 
  bus ID: 02:00.0 chip ID: 8086:095a 
  IF: wlp2s0 state: up mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASUSTeK driver: r8169 v: kernel port: d000 bus ID: 03:00.0 
  chip ID: 10ec:8168 
  IF: enp3s0 state: down mac: <filter> 
  IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A 
Drives:
  Local Storage: total: 2.30 TiB used: 1.46 TiB (63.2%) 
  ID-1: /dev/sda vendor: Samsung model: SSD 850 EVO 500GB size: 465.76 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 2B6Q scheme: GPT 
  ID-2: /dev/sdb vendor: HGST (Hitachi) model: HTS541010A9E680 
  size: 931.51 GiB speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter> 
  rev: A560 scheme: MBR 
  ID-3: /dev/sdc type: USB vendor: Seagate model: Expansion size: 931.51 GiB 
  serial: <filter> rev: 9300 scheme: MBR 
  ID-4: /dev/sdd type: USB vendor: SanDisk model: Cruzer Fit size: 29.11 GiB 
  serial: <filter> rev: 1.27 scheme: MBR 
Partition:
  ID-1: / size: 423.26 GiB used: 172.54 GiB (40.8%) fs: ext4 dev: /dev/sda2 
  ID-2: swap-1 size: 34.44 GiB used: 60.5 MiB (0.2%) fs: swap dev: /dev/sda3 
Sensors:
  System Temperatures: cpu: 66.0 C mobo: N/A gpu: nvidia temp: 55 C 
  Fan Speeds (RPM): cpu: 0 
Info:
  Processes: 307 Uptime: 1d 23h 49m Memory: 31.30 GiB used: 7.80 GiB (24.9%) 
  Init: systemd v: 239 Compilers: gcc: 8.2.1 clang: 7.0.0 Shell: bash 
  v: 4.4.23 running in: gnome-terminal inxi: 3.0.27

[tiotrom]

More info could be that this is happening (I think) since the last Manjaro stable update. But I am not sure since it is a pretty random behavior.

[d7rk]

Is it locking or lock and suspend (or hibernate)?

[tiotrom]

Just lock. I did not try with suspend/hibernate. And does not happen all the time, that's why I can't figure out what it can be.

[d7rk]

Did you try an older kernel?
You might want to mention which programs and codecs you have the problem with.
Did you try rebooting also, or have you been experiencing this issue before the last reboot?

[tiotrom]

@d7rk

Did you try an older kernel?
You might want to mention with programs and codecs you have the problem with.

No I didn't try an older kernel. Do you think is the kernel and not the Nvidia proprietary drivers? As I said there is an issue with all playable files: video or audio, on my computer or online. So I have no clue what to say more than that. I rebooted after I installed the last Manjaro updates but didn't since then. This bug happened once, then all I did was to kill Xorg and that logged me out and it worked after that, until it happened again after I locked down the laptop.

[tiotrom]

This issue still happens even today. The same configuration and everything up to date. It is very bizarre and it seems no one experiences this?

[tbg]

Did you try different kernels if so which ones?
You have provided no details of any of your efforts to solve this in the last three months. Document fixes you've tried and post the details otherwise this is simply an empty bump which is frowned upon on the forum.

[tiotrom]

@tiotrom

inxi -Fxxxz

I provided that. I will provide again:
[tio@tio-pc ~]$ inxi -Fxxxz

System:
  Host: tio-pc Kernel: 4.19.16-1-MANJARO x86_64 bits: 64 compiler: gcc 
  v: 8.2.1 Desktop: Gnome 3.30.2 wm: gnome-shell dm: GDM 3.30.2 
  Distro: Manjaro Linux 
Machine:
  Type: Laptop System: ASUSTeK product: GL753VD v: 1.0 serial: <filter> 
  Mobo: ASUSTeK model: GL753VD v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: GL753VD.307 date: 04/16/2018 
Battery:
  ID-1: BAT0 charge: 41.0 Wh condition: 41.3/48.2 Wh (86%) volts: 16.4/14.4 
  model: Simplo SDI ICR18650 type: Li-ion serial: <filter> status: Unknown 
  cycles: 33 
CPU:
  Topology: Quad Core model: Intel Core i7-7700HQ bits: 64 type: MT MCP 
  arch: Kaby Lake rev: 9 L2 cache: 6144 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 44944 
  Speed: 2798 MHz min/max: 800/3800 MHz Core speeds (MHz): 1: 2797 2: 2795 
  3: 2795 4: 2799 5: 2795 6: 2789 7: 2793 8: 2796 
Graphics:
  Device-1: Intel vendor: ASUSTeK driver: i915 v: kernel bus ID: 00:02.0 
  chip ID: 8086:591b 
  Device-2: NVIDIA GP107M [GeForce GTX 1050 Mobile] vendor: ASUSTeK 
  driver: nvidia v: 415.27 bus ID: 01:00.0 chip ID: 10de:1c8d 
  Display: x11 server: X.org 1.20.3 driver: nvidia compositor: gnome-shell 
  resolution: <xdpyinfo missing> 
  OpenGL: renderer: GeForce GTX 1050/PCIe/SSE2 v: 4.6.0 NVIDIA 415.27 
  direct render: Yes 
Audio:
  Device-1: Intel CM238 HD Audio vendor: ASUSTeK driver: snd_hda_intel 
  v: kernel bus ID: 00:1f.3 chip ID: 8086:a171 
  Device-2: Logitech HD Pro Webcam C920 type: USB 
  driver: snd-usb-audio,uvcvideo bus ID: 1-1.3:6 chip ID: 046d:082d 
  serial: <filter> 
  Sound Server: ALSA v: k4.19.16-1-MANJARO 
Network:
  Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel port: e000 
  bus ID: 02:00.0 chip ID: 8086:095a 
  IF: wlp2s0 state: up mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASUSTeK driver: r8169 v: kernel port: d000 bus ID: 03:00.0 
  chip ID: 10ec:8168 
  IF: enp3s0 state: down mac: <filter> 
  IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A 
Drives:
  Local Storage: total: 2.30 TiB used: 1.58 TiB (68.5%) 
  ID-1: /dev/sda vendor: Samsung model: SSD 850 EVO 500GB size: 465.76 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 2B6Q scheme: GPT 
  ID-2: /dev/sdb vendor: HGST (Hitachi) model: HTS541010A9E680 
  size: 931.51 GiB speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter> 
  rev: A560 scheme: MBR 
  ID-3: /dev/sdc type: USB vendor: Seagate model: Expansion size: 931.51 GiB 
  serial: <filter> rev: 9300 scheme: MBR 
  ID-4: /dev/sdd type: USB vendor: SanDisk model: Cruzer Fit size: 29.11 GiB 
  serial: <filter> rev: 1.27 scheme: MBR 
Partition:
  ID-1: / size: 423.26 GiB used: 384.48 GiB (90.8%) fs: ext4 dev: /dev/sda2 
  ID-2: swap-1 size: 34.44 GiB used: 28.5 MiB (0.1%) fs: swap dev: /dev/sda3 
Sensors:
  System Temperatures: cpu: 85.0 C mobo: N/A gpu: nvidia temp: 71 C 
  Fan Speeds (RPM): cpu: 0 
Info:
  Processes: 353 Uptime: 2h 54m Memory: 31.30 GiB used: 11.50 GiB (36.7%) 
  Init: systemd v: 239 Compilers: gcc: 8.2.1 clang: 7.0.1 Shell: bash 
  v: 5.0.0 running in: gnome-terminal inxi: 3.0.30 
[tio@tio-pc ~]$

This happens very rarely so it makes it impossible to test ,this is why I am asking here maybe someone already knows what is causing this. Last time it happened was a few weeks ago. Now it also happened today. To change the kernel that may bring with it other problems and wait for weeks or more is really difficult.

[tbg]

Have it your way Dude.